Why is my T-Mobile service not working?
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate T-Mobile?
2.53 out of 5 52,103 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 18: Problems at T-Mobile
T-Mobile is having issues since 02:40 PM EST. Are you also affected? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (43%)
-
Phone (35%)
-
Wi-fi (9%)
-
Total Blackout (8%)
-
E-mail (4%)
-
TV (1%)
Advertisem*nt
Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Stone Mountain, Denver, Brooklyn, Charlotte, Atlanta, Minneapolis, Whittier, Portland, Chicago, Pinson, Texarkana, Phoenix, Seattle, Kansas City and Boonton.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Seattle | Internet | |
| Charleston | Total Blackout | |
| Stone Mountain | Internet | |
| Denver | Internet | |
| Brooklyn | Internet | |
| Charlotte | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- WillworkforRTX (@WillworkforR) reported
@TMobile I went online today to preorder the Galaxy 23 Ultra and was disappointed you now charge 35$ to "activate" it online.. I called and they confirmed. I passed on ordering. I guess our rates will never increase but you will suck it out someway. #galaxys23series
- AJ Kuehner (@simianninja) reported
Hey @TMobile @TMobileHelp .... I've wasted 6hrs on the phone with Support trying to give you money with ZERO help. Any chance someone could get in contact with me to resolve? Been a Customer for over 16yrs and this is by far the worst experience. #TMobile #TMobileHelp #INeedHelp
- ♑️ (@jveee_m) reported
Idk my cellphone service has been acting up all morning 😔 @TMobile do better
- Overton Automotive (@OvertonAutos) reported
@VerizonSupport customer for almost 20 years and the customer service agent I just talked to said I should just leave and go to T-Mobile. Amazing how far down Verizon has gone. All this over a trade credit that I am due.
- ActuallyEric (@ScrollsFallout) reported
Hey @TMobileSince my device won't be compatible with your new network, that means I have to get a new phone. If you really wanna make this right though, I hope you're also covering activation, case, and screen protector too. This phone still works fine. You're FORCING me to swap
- WeRk (@MrWeRk84) reported
@SamsungMobile Still have a G21. @TMobile gonna help me with a good deal!?
- Jason Viegas (@jviegas01) reported
@TMobile How do you have Magenta Plans with international data 2G and 3G and unlimited texting in 215 countries and when you get to the country there is no service. 9 days with tech support over 20 hours on the phone and no solution. Horrible service after 12 years and this is round 3.
- HarleyBayRider (@HarleyBayRider1) reported
@JohnSymons I live in Orange Beach Alabama. I only have two bars on the incoming signal on my T-Mobile “tower” and it works great. So well that I put my retired next door neighbor on it also to save her a few bucks.
- Luis Olivares (@luisolivrs) reported
Is it just me or do I feel the urge to cancel my @netflix account. @TMobile can you replace that with a credit in bill or another streaming service. Just saying. Pfft password enforcement. Enforce this cancellation.
- shakaboo👻 (@shawnaxmonae) reported
idk I just feel like t-mobile need to prorate my bill, cause I only be having service like 4 days out the month.
- janetpak (@janetpak) reported
@TMobileHelp your customer service reps don’t seem to know how to put customers on hold w/o disconnecting. Your internet service is too slow. I’m returning. It’s been impossible. I got disconnected 2x today.
- Jason Viegas (@jviegas01) reported
@TMobile how do you have Magenta Plans with international data 2G and 3G and unlimited texting in 215 countries and when you get to the country there is no service. 9 days with tech support over 20 hours and no solution. Horrible service after 12 years and this is round 3.
- ████ ████ (@Fasten_M) reported
@TMobileHelp No need, fix the page where it asks for "device protection"
- Non Political (@NonPoli02441207) reported
@TMobileHelp @HansSol88320186 T-Mobile's 'personal guarantee' to fix issues really only means that T-Mobile will guarantee to close the ticket and give you the option to port out. Rural service is still non-existent in many areas that T-Mobile has been claiming service for +7 years.
- Josh (@JoshuaThePilot) reported
@Dexerto This is going to be a issue that Hulu once had. A lot of people use internet like T-Mobile home internet or Verizon home internet etc. the IP address literally changes like every other week.
- stuffonfire.eth (David Young) (@stuffonfire) reported
You know it’s bad when the cell phone store can’t make it either, only T-mobile remains @ 3rd/Market
- MV (@mundal0rian) reported
Have to say since I signed up for @TMobile two weeks ago, it's been probably the worst customer experience I've ever had. And I dealt with Comcast for years so that's saying something. 1/3
- ████ ████ (@Fasten_M) reported
@TMobileHelp I already explained the broken part, after selecting the device and color and storage option, the next page asks if I wanna add "device protection" and nothing is clickable on that page! Simple as that.So I can't move on with the pre order as it doesn't let me skip that part.
- Rob Hutchison (@RobHutchison8X5) reported fromRoyse City, Texas
@TMobile I will never own an Android- I only buy @Apple products
- IM THAT B!+CH🖤 (@Diors_World) reported
Is there an outage @TMobile
- WillworkforRTX (@WillworkforR) reported
@TMobile I went online today to preorder the Galaxy 23 Ultra and was disappointed you now charge 35$ to "activate" it online.. I called and they confirmed. I passed on ordering. I guess our rates will never increase but you will suck it out someway. #galaxys23series
- Trina Wilson (@SetrinaWilson) reported
@TMobileHelp @donnapz78 Why u gotta lie like that? There is NO DEAL FOR EXISTING CUSTOMERS. Wait, I take it back. There is always a BAD DEAL. We will give u a phone if u add an additional line.. or on a rare occasion, no add a line required, but u must change ur calling plan to a more expensive one! 🤔
- Howard Stone (@txcowpatties) reported
I am going to switch phone companies after over 25 years. @TMobile used to have great customer service, now they are rude and worst part is they dont know how to add and subtract.
- ❤️🇺🇸 ❤️💪 (@ToneDagger) reported
Hey @TMobile / @TMobileHelp Why does my bill keep going up? It's just a little each time, but you never give an explanation. You just inch it up a little higher every few months. I'm a very, very long-time customer. Do you want me to switch?
- ❄️ Handsome Henry ❄️ (@MHenry6119) reported
@akhkjp (We used to have them but left cuz they were terrible lol wonder if T-Mobile or someone else are good?)
- Outlier (@outlieriam) reported
@TMobile @TMobileHelp Iv been battling with a customer agent for 30 mins since you’ll bait and switched my promos. Such a shame that @TMobile robs in daylight!!
- easypoops (@death0ftheparty) reported
@Mintmobile Lmao, I’ve had horror stories with T-Mobile, Verizon.. T-Mobile wouldn’t let me get a new phone because THEY didn’t mail it from THEIR safe and charged me 900$ and said I ****** UP.. “so tell me how I have a new phone then” … IT TOOK THE REGIONAL MANAGER OR WHATEVER TO FIX
- Ms FreeSpirit (@MeMelton2) reported
T-Mobile store is Florence has the WORST customer service EVER! You’re so busy talking to your co-workers I couldn’t take care of my business! 🤬🤬🤬🤬
- Bec (@Riri27216352) reported
@TMobile The most unhelpful customer service on the phone and in-store. 🤮.Stop saying THE FAKE "AM SORRY" instead, be genuine and find solutions. There is always a way. YOU CAN DO BETTER.
- lori harvey jr. (@lizzyreneee) reported
cf i’m abt to have to let t-mobile go bc why do i never have service ?
